Privacy Policy

Ouzel Contracting (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us or use our services.

1. Information We Collect

We may collect and process the following information about you:

Personal identification information: name, email address, phone number, postal address.
Technical information: IP address, browser type, operating system, and pages viewed.
Usage information: details of your enquiries, requests, and how you interact with our services.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide our services.
Improve our services and customer experience.
Send updates, promotional materials, or other communications if you have consented to receive them.
Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The legal bases include:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests in improving our services and operations.

4. Sharing Your Information

We will never sell your personal information. We may share your information with trusted third parties only in the following circumstances:

To comply with legal requirements.
With service providers who assist us in providing our services (e.g., IT or email service providers).
In the event of a business transfer, merger, or sale of company assets.

5. Data Retention

We retain personal information only for as long as necessary to provide our services or as required by law. Once it is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your personal data.
Object to the processing of your data or withdraw consent.
Request data portability.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@ouzelcontracting.co.uk
or call 01525 600680

7. Cookies

We may use cookies to enhance your experience and improve our services. Cookies are small files stored on your device. You can manage or disable cookies via your browser settings.

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated as appropriate.

Last updated: 26 February 2026